RETURNS
REMAINING ECO-CONSCIOUS IS VITAL TO OUR BRAND, AND SINCE OUR GARMENTS ARE MADE TO ORDER, WE ENCOURAGE CUSTOMERS TO SHOP CONSCIOUSLY.
YOUR GARMENTS ARE ONLY PRODUCED ONCE YOU PLACE AN ORDER, AND OUR SKILLED TEAM OF TAILORS PUTS A LOT OF TIME AND ENERGY INTO PERFECTING YOUR GARMENT. RETURNS ARE EQUALLY, IF NOT MORE, POLLUTING THAN THE ACTUAL PRODUCTION OF CLOTHING, AS RETURNS REQUIRE MORE CARBON EMISSIONS AND RESULT IN LEFTOVER STOCK. THEREFORE, AFTER AN ORDER IS PLACED, YOU ARE UNABLE TO CANCEL IT, AND IT IS NON-REFUNDABLE.
IF FOR ANY REASON YOUR GARMENT DOES NOT WORK OUT, WE DO ALLOW FOR EXCHANGES OR STORE CREDIT FOR THE SAME OR A DIFFERENT PRODUCT UP TO 7 DAYS AFTER YOU RECEIVE YOUR ORDER.
PLEASE NOTE THAT AN EXCHANGE IS ONLY ALLOWED ONCE TO REDUCE CARBON EMISSIONS AND PREVENT OVERSTOCK.
THE CONDITIONS FOR THE EXCHANGE ARE AS FOLLOWS:
- RETURN GARMENT IN ITS ORIGINAL CONDITION AND PACKAGING—ALL TAGS ATTACHED, MUSLIN BAG, THANK YOU CARD
- UNTAMPERED MUSAFIR TAG AND STRING
- COMPLETELY UNWORN AND ODORLESS
- NO DAMAGES, INCLUDING ALTERATIONS OR STAIN MARKS
FOLLOW THE CONDITIONS FOR EXCHANGE… YOU CAN THEN SEND THE GARMENT BACK TO THE ADDRESS PROVIDED. WE HIGHLY RECOMMEND THAT YOU USE A TRACKABLE METHOD TO SEND YOUR PRODUCT BACK.
THE CUSTOMER WILL BE RESPONSIBLE FOR ALL OF THE RETURN COSTS, CUSTOMS, AND DUTIES CHARGES.
AFTER RECEIVING YOUR RETURN, WE WILL INSPECT THE PRODUCT AND DECIDE WHETHER OR NOT THE GARMENT FALLS IN LINE WITH OUR CONDITIONS FOR EXCHANGE. MUSAFIR HAS THE RIGHT TO DENY YOUR REQUEST. IF THE CONDITIONS ARE NOT MET, THE ITEM WILL BE RETURNED TO THE ADDRESS ON THE INITIAL ORDER.
Any unauthorized returns will be denied and sent back to the customer at the expense of the customer. If you fail to comply with customs and the product is sent back, you will be liable for return and re-delivery.
ONCE YOUR EXCHANGE HAS BEEN PROCESSED, WE WILL SEND YOU THE PRODUCT BACK IN YOUR SPECIFIED SIZE FREE OF CHARGE. YOU DO NOT NEED TO REORDER YOUR PRODUCT.
ALL ORDERS PLACED GO THROUGH A QUALITY CONTROL CHECK BEFORE BEING SHIPPED OUT. IF YOU RECEIVE YOUR PRODUCT AND IT IS NOT IN THE CONDITION THAT IT WAS SENT OUT, PLEASE EMAIL US WITHIN 24 HOURS OF RECEIVING YOUR PRODUCT. IF DAMAGE IS PRESENTED AFTER THE 24-HOUR PERIOD, MUSAFIR WILL NOT BE LIABLE FOR ANY DAMAGES.
Sample Sales
All orders purchased at the End of the Season Sample Sale are final sales.
Further Inquiries
For any further questions, we advise you to check out our FAQ page.
