FAQ’s
Orders
WHEN WILL I RECEIVE MY ORDER?
SINCE OUR GARMENTS ARE MADE TO ORDER, WE REQUIRE A 2 ½ WEEK SCHEDULED DELIVERY.
WHAT HAPPENS IN THE 2 ½ WEEK ORDER PROCESS?
IN THE FIRST WEEK, YOUR GARMENT IS CUT AND SEWN, DRY CLEANED, AND PACKAGED TO PERFECTION TO BE SENT TO YOU. WE DO THIS TO ENSURE WE FOLLOW OUR ETHICS WHEN IT COMES TO BEING ECO-CONSCIOUS, WHERE GARMENTS ARE ONLY CREATED AS AN ORDER IS PLACED TO ENSURE THAT NO FABRIC OR PRODUCT IS WASTED.
THE SECOND WEEK, YOUR PACKAGE IS SHIPPED TO YOU AND IT CAN TAKE ANYWHERE FROM 5-7 BUSINESS DAYS FOR YOU TO RECEIVE IT. ORDERS WITHIN THE USA, UK, AND UAE WILL FOLLOW THIS SHIPPING PERIOD, WHEREAS ORDERS WITHIN INDIA MAY BE RECEIVED EARLIER.
WHERE IS MY ORDER SHIPPED FROM?
ALL OUR PRODUCTS ARE PROUDLY MADE AND SHIPPED FROM INDIA.
WHERE IS MY ORDER?
AFTER AN ORDER IS PLACED, YOU WILL RECEIVE A CONFIRMATION EMAIL. AS SOON AS YOUR ORDER SHIPS, YOU WILL RECEIVE AN EMAIL WITH TRACKING.
WHAT ARE MY SHIPPING OPTIONS?
AT THE MOMENT, THERE ARE NO EXPEDITED SHIPPING OPTIONS. SINCE OUR GARMENTS ARE MADE TO ORDER, WE REQUIRE A TWO-WEEK SCHEDULED DELIVERY.
WHO IS RESPONSIBLE FOR PAYING TAXES AND DUTIES?
PLEASE BE AWARE THAT MUSAFIR CANNOT ASSUME RESPONSIBILITY FOR ANY DELAYS RESULTING FROM CUSTOMS CLEARANCE, AS THIS FALLS OUTSIDE OF OUR CONTROL. IT’S IMPORTANT TO NOTE THAT ORDERS DO NOT INCLUDE POTENTIAL TAXES AND DUTIES THAT CUSTOMS AUTHORITIES MAY IMPOSE UPON THE DELIVERY TO YOUR COUNTRY. IMPORT DUTIES AND TAXES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. IF YOU FAIL TO ADHERE TO CUSTOMS REGULATIONS, LEADING TO THE RETURN OF YOUR PARCEL TO MUSAFIR, YOU WILL BE RESPONSIBLE FOR THE ADDITIONAL FEES INCURRED FOR RETURN AND REDELIVERY.
TO OBTAIN MORE INFORMATION REGARDING THE DUTIES AND TAXES THAT MAY APPLY TO YOUR PARCEL BEFORE ITS DELIVERY, WE STRONGLY RECOMMEND CONSULTING YOUR LOCAL CUSTOMS WEBSITE OR REACHING OUT TO THEM DIRECTLY BEFORE PLACING YOUR ORDER.
CAN I CANCEL MY ORDER?
YOUR GARMENTS ARE ONLY PRODUCED ONCE YOU PLACE AN ORDER, AND OUR SKILLED TEAM OF TAILORS PUT A LOT OF TIME AND ENERGY INTO PERFECTING YOUR GARMENT. RETURNS ARE EQUALLY IF NOT MORE, POLLUTING THAN THE ACTUAL PRODUCTION OF CLOTHING, AS RETURNS REQUIRE MORE CARBON EMISSIONS AND RESULT IN LEFTOVER STOCK. THEREFORE, IF YOU DO NOT RECEIVE YOUR ORDER CONFIRMATION EMAIL, PLEASE CONTACT US AT [email protected].
WHAT DO I DO IF I HAVEN’T RECEIVED MY ORDER CONFIRMATION EMAIL?
PLEASE CONTACT US AT [email protected].
Refunds/Exchanges
WHAT IS MUSAFIR’S REFUND POLICY?
AFTER AN ORDER IS PLACED, YOU ARE UNABLE TO CANCEL IT AND IT IS NON-REFUNDABLE.
WHAT IS MUSAFIR’S RETURN PROCESS?
If, for any reason, your garment does not work out, we do allow for exchanges/store credit for the same or a different product up to 7 days after you receive your order. Please note that an exchange is only allowed once to reduce carbon emissions and prevent overstock.
The conditions for the exchange are as follows:
- Return garment in its original condition and packaging—all tags attached, muslin bag, thank you card
- Untampered Musafir tag and string
- Completely unworn and odorless
- No damages, including alterations or stain marks
To request an exchange, please email us at [email protected]
After you receive a response to your request, place the item in its original packaging and ensure you follow the conditions for exchange… You can then send the garment back to the address provided. We highly recommend that you use a trackable method to send your product back. The customer will be responsible for all of the return costs, customs, and duties charges.
Other
HOW DOES MUSAFIR’S SIZING WORK?
OUR PRODUCTS RANGE FROM SIZES XXS-5XL. PLEASE CHECK THE SIZE CHART FOR ANY QUESTIONS REGARDING SIZING.
WHAT CAN I DO IF THE ITEM I WANT IS SOLD OUT?
IF AN ITEM YOU WANT IS OUT OF STOCK, WE INVITE YOU TO JOIN THE WAITLIST. YOU MAY ALSO CHECK THE END OF SEASON SAMPLE SALE FOR THE POTENTIAL AVAILABILITY OF THE PRODUCT.
HOW DOES MUSAFIR’S ECO-CONSCIOUS APPROACH ALIGN WITH THE BRAND?
WE UNDERSTAND THE IMPORTANCE OF ECO-CONSCIOUS PRACTICES IN TODAY’S WORLD. EVERY MUSAFIR CREATION IS METICULOUSLY CRAFTED ON A MADE-TO-ORDER BASIS. THIS APPROACH NOT ONLY MINIMIZES WASTE BUT ALSO ALLOWS US TO FOCUS ON DELIVERING QUALITY AND PRECISION IN EVERY PIECE. WE PURCHASE FABRIC SUFFICIENT FOR ONLY FIVE ORDERS PER STYLE. IF THAT FABRIC IS NOT FULLY USED BY THE END OF THE SEASON, WE THEN CARRY IT ONTO A FUTURE SEASON, ACHIEVING A ZERO-WASTE STRATEGY. THIS ENSURES THAT YOUR JOURNEY IS MARKED BY AUTHENTICITY AND RESPONSIBILITY.
